Contact Us
We're here to help! At Wink Bingo, we pride ourselves on having a friendly and knowledgeable customer support team ready to assist you with any questions or issues you might have. While we've done our best to answer the most common questions on our FAQ page, we know that sometimes you just need to speak to a real person.
This page provides all the official channels you can use to get in touch with us. We've outlined the different methods available, their operating hours, and what they're best used for. Our goal is to make it as easy as possible for you to get the support you need, when you need it.
Before You Contact Us...
To help us resolve your query as quickly as possible, it's a great idea to have a couple of details ready before you get in touch. This allows our support agents to quickly pull up your account and get to the bottom of your issue without delay.
- Your Username: Please have your account username handy. This is the quickest way for us to identify you.
- A Clear Description of the Issue: Try to be as specific as possible. For example, instead of saying "a game didn't work", try "I was playing the Starburst slot at approximately 3:15 PM when the game froze during a spin". Specific details like game names, dates, and times are incredibly helpful.
- Screenshots (if applicable): If you are seeing an error message, taking a screenshot can be extremely useful for our technical team to diagnose the problem.
Our Contact Methods
We offer several ways to get in touch, each suited to different types of queries. Please note our general support hours are from 10:00 AM to 2:00 AM, UK time, seven days a week.
| Method | Best For | Details & Availability |
|---|---|---|
| Live Chat | Quick questions, payment queries, and immediate assistance. This is the fastest way to get help. | Available 10:00 AM - 2:00 AM. Access via the 'Help' or 'Support' section after you Login to your account. |
| Less urgent queries, providing verification documents, or if you need to send detailed information/attachments. | [email protected] We aim to respond to all emails within 48-72 hours. |
|
| Telephone (UK Only) | Urgent issues or for players who prefer to speak to an agent directly. | Toll-Free: 0800 901 2510 Available 10:00 AM - 2:00 AM. |
Making a Complaint
We always strive to provide the best possible service, but we understand that sometimes things can go wrong. If you are unhappy with any aspect of our service and wish to make a formal complaint, please do so via email to our support address, with "Complaint" in the subject line. This ensures your issue is escalated to the correct department.
We will acknowledge your complaint within 24 hours and aim to resolve it within 8 weeks, keeping you updated throughout the process. If, after completing our internal complaints procedure, you are still not satisfied with the outcome, you have the right to refer your dispute to an independent Alternative Dispute Resolution (ADR) service. As a UKGC-licensed operator, we are registered with eCOGRA for this purpose. Their service is free of charge.
Our Commitment to You
Our customer support team is at the heart of our operation. They are trained to be not just efficient problem-solvers but also friendly and empathetic listeners. Whether you have a simple question about a Promo or a more complex technical issue, we are committed to providing you with a positive and helpful support experience. Your satisfaction is what our reputation is built on, as you can see from our About Us page and our general Reviews.