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Wink Bingo FAQ: Your Questions Answered

Got a question? You're in the right place! Welcome to our comprehensive Frequently Asked Questions page. We understand that navigating a new online casino can sometimes bring up a few queries, no matter how experienced you are. This page is our central hub of information, designed to give you quick, clear, and direct answers to the most common questions our players have.

We've organised the questions into logical categories, so you can easily find the information you're looking for. We cover everything from account registration and payments to bonuses and technical issues. Think of this as your first port of call before you need to Contact Us. The answer you're looking for is very likely right here!

Account & Registration

Is it free to create an account at Wink Bingo?
Yes, it is 100% free to Register an account. You only ever need to use real money when you decide to make a deposit to play our games.
I've forgotten my password. What should I do?
Don't worry! On the Login screen, there is a "Forgot Password?" link. Click this, enter your registered email address, and we will send you a secure link to create a new password. Please check your spam/junk folder if the email doesn't arrive.
Why do I need to verify my account (KYC)?
This is a strict legal requirement from our regulator, the UK Gambling Commission. We must verify your name, age, and address to prevent underage gambling and fraud. You must complete this process before you can make a withdrawal.
Can I have more than one account?
No. Our Terms & Conditions state a strict policy of one account per person. Attempting to open multiple accounts can lead to the closure of all your accounts.

Payments: Deposits & Withdrawals

What is the minimum deposit and withdrawal?
The minimum amount for both deposits and withdrawals is typically £10.
How long do withdrawals take?
All withdrawals have a processing period of up to 48 hours. After that, the time it takes to reach you depends on the method. PayPal is the fastest (usually a few hours), while debit card withdrawals can take 3-5 working days. This is standard across the industry.
Are there any fees for depositing or withdrawing?
We do not charge any fees for deposits or withdrawals. However, your bank or payment provider may charge their own fees, so it's always best to check with them.
Is it safe to use my debit card?
Yes. We use 128-bit SSL encryption to protect all transactions. This is the same level of security used by major banks. Your financial data is always secure with us, as detailed in our Privacy Policy.

Bonuses & Promotions

What is a wagering requirement?
A wagering requirement is a multiplier that dictates how many times you must bet a bonus amount before it and its winnings are converted into real, withdrawable cash. For example, a £10 bonus with 35x wagering means you must place £350 worth of bets.
Can I use my bingo bonus to play on slots?
No. Bonuses are kept in separate wallets. A 'Bingo Bonus' can only be used to buy bingo tickets. A 'Games Bonus' (which you often get from free spin winnings) is used for Slots and other casino games.
How do I get the welcome bonus?
The welcome bonus is usually credited automatically after you make your first qualifying deposit. Always read the terms of the specific Promo to see if a special code is needed at the time of deposit.

Games & Technical

Are the games fair?
Yes, absolutely. All our games use a certified Random Number Generator (RNG) to ensure that every outcome is completely random and fair. This is regularly audited by independent testing agencies as part of our UKGC licensing requirements.
Does Wink Bingo have a mobile app?
Yes, we have a fantastic, fully-featured mobile App available for both iOS and Android devices. It offers the full selection of games and is the best way to play on the go.
A game isn't loading properly. What should I do?
First, try a simple refresh of the page. If that doesn't work, we recommend clearing your browser's cache and cookies. If the problem persists, it could be a temporary issue with the game provider, so please try again a little later or contact our support team.
Does Wink Bingo offer sports betting?
No. We are specialists in bingo and casino games. We do not offer a sportsbook for sports Betting.