Responsible Gaming: Your Safety is Our Priority

Let's have a serious chat about something that is more important than any jackpot, bonus, or game: your well-being. Here at Wink Bingo, we are absolutely passionate about providing a fun and exciting entertainment experience. But it is crucial that this entertainment always remains safe and within your control. This page is our comprehensive guide to responsible gaming. It's not just a box-ticking exercise for us; it's a core part of our philosophy.

We want to empower you with the knowledge and the tools to manage your play effectively. Think of this page as your personal toolkit for safer gambling. We will walk you through the practical tools available in your account, help you understand the signs of problem gambling, and point you towards incredible, free, and confidential help from professional organisations in the UK. We are in this together, and our commitment is to provide a gaming environment that is, above all else, safe.

Our Safer Gambling Tools: You Are in Control

As a UKGC-licensed operator, we are legally required to provide you with tools to help you manage your gambling. We wholeheartedly support this and have made these tools easy to access and use. You can find them all within your account section after you Login. I strongly urge every single player to familiarise themselves with these tools and, most importantly, to use them from day one.

Deposit Limits: Your Personal Budget

This is, in my professional opinion, the most powerful tool at your disposal. Before you even play your first game, you can set a strict budget for how much you can deposit. This prevents you from spending more than you can afford in the heat of the moment. You can set limits for three different timeframes:

• Daily Limit: Sets a maximum deposit amount for any 24-hour period.
• Weekly Limit: Sets a maximum for any 7-day period.
• Monthly Limit: Sets a maximum for any 28-day period.

You can decrease your limits at any time, and the change will be effective immediately. If you wish to increase a limit, a 24-hour cooling-off period will apply. This is a mandatory safety feature to give you time to reconsider.

Game Time Reminders: Stay Aware of Time

It's incredibly easy to lose track of time when you're having fun. The Game Time Reminder is a simple but effective reality check. You can set it to pop up on your screen at intervals of your choosing (e.g., every 30, 60, or 90 minutes). The pop-up will show you how long you've been playing, your total wins, and your total losses for that session. It then gives you the option to either continue playing or log out. It’s a fantastic way to stay mindful of the time and money you're spending.

Take a Break: A Short-Term Pause

If you feel like you're playing too much or that it's no longer fun, the 'Take a Break' feature is an excellent option. This allows you to temporarily lock yourself out of your account for a short period. The options available are:

• 24 hours
• 48 hours
• 7 days
• 14 days
• 1 month
• 6 weeks

During this period, you will not be able to log in or deposit, and you will be removed from our marketing lists. This is a great way to enforce a cooling-off period if you feel you need it.

Self-Exclusion: A Longer-Term Commitment

For players who feel they have lost control of their gambling, Self-Exclusion is a more formal and longer-term step. This allows you to exclude yourself from our services for a period of 6 months to 5 years. This is a serious commitment and cannot be reversed. During your self-exclusion period, we will take all reasonable steps to prevent you from opening any new accounts.

Crucially, if you are considering self-exclusion, we strongly recommend you also register with GAMSTOP. GAMSTOP is a free national service that lets you put controls in place to restrict your online gambling activities with all online gambling companies licensed in Great Britain.

Do I Have a Problem? A Self-Assessment

It can be difficult to recognise when gambling stops being a fun pastime and starts becoming a problem. Answering the following questions honestly can help you reflect on your habits. If you find yourself answering 'yes' to several of these, it may be time to seek help.

• Have you ever spent more money or time gambling than you intended?
• Have you ever tried to win back money you have lost (chasing losses)?
• Have you ever borrowed money or sold anything to get money to gamble?
• Has your gambling ever caused you any health problems, including stress or anxiety?
• Has your gambling ever caused any financial problems for you or your household?
• Do you feel guilty about the amount of time or money you spend gambling?
• Do you ever hide your gambling from family or friends?

Where to Get Help: Free and Confidential Support

Remember, you are not alone. There are several incredible, independent organisations in the UK that provide free, confidential advice and support for anyone affected by gambling harm.

Protecting Minors

It is illegal for anyone under the age of 18 to gamble in the UK. We use sophisticated verification systems to prevent underage access to our site during the Register process. We also urge parents to take responsibility by using filtering software (such as Net Nanny or Cyber Patrol) to prevent minors from accessing gambling websites. Always keep your Casino login details secure and out of reach of children.